What if the order is lost?

Orders are considered lost in the following cases:

- Orders are not updated with tracking route after about 15-21 working days since the last update.
- Orders are not delivered after about 35 days (US application), 60 days (WW application) from the date of application.
- Orders are reported lost in transit due to force majeure.

Case 1: Order is requested to be Replaced: Order will be checked for a lost reason, Momotec will ask you to provide the correct shipping information and proceed to issue a new replacement order with the specified information. verified. As such, this order requires the corresponding production and shipping time for a new order. Make this clear to the customer.

Case 2: The order is requested for a refund: the amount will be returned to the Momotec wallet of the seller corresponding to the amount paid for the order. Immediate refund processing time upon request.
Contact Support Team and text your order ID or purchase email so Momotec can assist."